its fully under service and they know that problem, there are no costs as all people with Li Ion tools to sell should know this or asked by purchase by some companies to load it full before buying a new tool with li-ion batteries because it prevents a disappointment and a drive to the shop again. in priority the little 10 volt batteries made of li-ion can have on stock for 5 years its out of range, but i send it back and for service they come back full loaded again and full of capacity. i think your battery was or is new or for a long time not used have i right ? or it was long lay down in the stockroom by the store before it was selling as i know from experience it by the brand Hitachi its fast much allways going that way. !!! your charger is not defect and your battery also not in 80% of this cases you are certainly not the only one with this problem. May be It can mean your LI ION battery is out of range by the deep discharged protection.
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